Privacy Policy

REFRIVAL, S.A., with registered office in Calle Arrastaria, 21, Planta 2ª Las Mercedes P.I. 28022 Madrid, with CIF number: A46342614. Registered in the Mercantile Registry of Madrid, Volume 28,000, Folio 217, Section8ª, Page M-504621, 2nd entry.
The proper organization and / or provision and / or dissemination of the services we offer through our website

The personal data provided will be kept as long as the owner of the data remains linked to us by a contractual relationship and its deletion is not requested by the person concerned.
Subsequently, the data will be deleted in accordance with the provisions of the data protection legislation, which implies its blocking, being available only at the request of Judges and Courts, Ombudsman, Public Prosecutor’s Office or the competent Public Administrations, during the period of limitation of the actions that could arise and, after this period, will be completely eliminated.

The basis on which your personal data can be processed is:

  • The execution of the contract and/or services provided by REFRIVAL S.A. or the fulfilment of a legal obligation.
  • To respond to your enquiries made through our website. Providing personal data for this purpose is optional, but failure to provide such data would make impossible to activate the requested services.
  • Sending commercial communications, for which your prior consent is required. You can always refuse the processing by sending an e-mail to:
The personal data necessary to provide the service will be shared by our suppliers when required by the service requested, in which case you will be informed of the recipients, the purpose and the time of conservation of your data.

Transfer of personal data:

Your personal data is stored on secure servers within the European Economic Area, therefore no international data transfers are made.
REFRIVAL S.A. guarantees that your personal data will be processed in accordance with EU Regulation 2016/679 on Personal Data Protection.

Data owners have the right to exercise their rights to access, rectify or delete the personal data we collect, free of charge. They also have the right to limit or refuse, at any time, the processing of their personal data and to request the portability of the data, by writing to the following e-mail address:
The data we process have been provided to us directly by you.
You can consult additional and detailed information on Data Protection on the website of the Spanish Data Protection Agency

We hereby inform you about our Personal Data Protection Policy, about how we treat your personal data when you use our services and about how you can give your express, voluntary, informed and conscious consent.

Through the different sections of the REFRIVAL S.A. website ( from which we collect your personal data, you are informed in accordance with EU Regulation 2016/679 (hereinafter: “Regulation”), to be read by you before providing the requested data.

The information and data provided by you or acquired during your registration or registration as a contact of REFRIVAL S.A. (e-mail, identification data), or those others required for the purpose of providing you with our services, will be treated in accordance with the rules of the Regulations and with the confidentiality obligations of REFRIVAL S.A. Your personal data will be treated in accordance with the principles of legality, confidentiality, purpose and limits of data retention, data minimization, correctness, transparency, accuracy and integrity indicated in the Regulations.

We recommend that you carefully read this Privacy Policy, the content and information of which is important for understanding our practice regarding the processing of personal data provided or otherwise collected through our website (hereinafter “Personal Data”).

1.- Data Protection Officer and Delegate for Data Protection

The Data Processing Manager is REFRIVAL, S.A., with registered office in Calle Arrastaria, 21, Planta 2ª Las Mercedes P.I. 28022 Madrid, with CIF number: A46342614. Registered in the Mercantile Registry of Madrid, Volume 28,000, Folio 217, Section8ª, Page M-504621, 2nd registration. (hereinafter, “REFRIVAL”).

REFRIVAL has a Data Protection Officer (DPO), who is available for any information regarding the processing of personal data that you may wish to know. You may contact the DPO designated for this purpose by writing to


“Treatment of personal data” shall mean any operation or set of operations performed with or without the aid of automated processes and applied to personal data or sets of personal data, such as compilation, register, organization, structuring, storage, adaptation or modification, removal, consultation, use, communication by transmission, dissemination or otherwise making available, comparison or interconnection, limitation, cancellation or destruction.
In particular, the Personal Data subject to processing by REFRIVAL are the following:

2.1.- Data provided by the interested party:
The personal data that you share with us when you contract our services, send us your contact details to make enquiries through our website or as a contact person when you join our suppliers. We will use the personal data only and strictly to the extent necessary to satisfy your request.
When using REFRIVAL services, personal data sent by you may be processed by third parties. In this case, you must have the authorization of the person concerned, assuming all legal obligations and responsibilities.
In this respect, you undertake to hold REFRIVAL harmless in relation to any dispute, claim, request for compensation for damages from the processing that may reach REFRIVAL from third parties whose personal data have been processed through your use of our services, in violation of the applicable rules on personal data protection. In any case, if you provide or otherwise process personal data of third parties when using the service, you guarantee that the processing always has an appropriate legal basis (such as the consent of the data subject) in accordance with the Regulation, which legitimizes the processing of the information in question.

The above-mentioned personal data is requested when it is necessary for the proper performance of the contract (services) and, in turn, for us to observe our legal obligations. Without them, we may not be able to provide you with the services you request.
It is important that all personal data you provide when you contact us via our website or send us an email or SMS message is correct and accurate.

2.2.- Navigation Data:
This is personal data whose transmission is considered to be implicit in the use of Internet communication protocols that the computer systems and software procedures use to operate the REFRIVAL website. This information is not collected to be associated with identified or identifiable persons, but it could, through processing and association with data held by third parties, allow users to be identified. This type of data may include: IP addresses, domain names of devices connecting to the Site, addresses in the Uniform Resource Identifier (URI), the time and method of sending the request to the server, the size of the file obtained in response, the code of the status of the response given by the server and other data on the operating system and environment of the user’s device. The purpose is to have anonymous statistical information on the use of our website, to verify its operation, to identify anomalies or abuses, and to delete them after processing. They may also be used to determine responsibility in the event of possible cybercrimes against the website or third parties.

3.- legal BASE.

3.1.- To create and/or maintain the contractual relationship established for the provision of the Service requested by you in all its phases, as well as to send you information (by e-mail, telephone, SMS, RRSS) related to the contractual relationship established.
3.2.- To observe the legal, regulatory and compliance requirements and to respond to requests from the Judges and Courts, Ombudsman, Public Prosecutor’s Office or the competent Public Administrations carrying out an investigation.
To carry out statistical analyses for the purposes of seeing how our website or our services are used and to be able to measure the development of REFRIVAL’s business.
In accordance with our legitimate interest, to improve our website, its functions and our services.
In accordance with our legitimate interest, to comply with our terms and conditions, to protect our rights in the event of a dispute or claim.
3.6.- When permitted by law – except for your express refusal – to communicate promotions (by email, SMS or other equivalent electronic communication) regarding products and services similar to those you have purchased.
To send you, with your prior consent (by e-mail, SMS or other equivalent electronic communication) offers on products and services that we think may interest you and that are marketed by us or our commercial partners in the service sectors of supplying our products to hotels, restaurants, cafeterias and in general to all those sectors linked to the above: tourism, free time, leisure, (see section of our website “Services”).
3.8.- To guarantee the security of our web site and systems and to prevent or detect fraud, security incidents or other crimes.
To personalize online marketing communications and promotions that we offer you based on information about how you use our website, products and services.

4.- Data recipients.

4.1.- Our employees and/or authorized collaborators who provide assistance and consultancy services in the areas of administration, product, legal advice, customer service and computer systems, as well as those responsible for maintaining our network and hardware and software equipment, commercial consultants, professionals who provide legal audit services or assess the value and capabilities of the business, when required for a sale of our company or its assets.
4.2.- Our providers of ancillary services who, in their capacity as data processors, process your personal data, such as customer service providers, information technology and web hosting providers, analysis services.
Any other third party to whom your personal data must be communicated in order to provide the requested service.
4.4.- Social networks when you log in through these social networks.
4.5. The competent authorities when required to do so in compliance with current regulations. Also in the event that we need to enforce our rights or those of a third party, we may notify the authorities or security bodies.
4.6.- International data transmission
The personal data of REFRIVAL users and/or clients is processed on our own servers within the European Economic Area (EEA). Therefore, the processing of your data by REFRIVAL is not subject to the condition of international transmission.


We keep your personal data for the time required to carry out the activities indicated in this Privacy Policy, to fulfil the objectives or a legal obligation.

6.- Rights you can exercise and how to exercise them.

-. Right of access.
-. Right to receive information about the existence of your personal data and to obtain a copy.
-. Right to update, rectify and/or correct your personal data.
-. The right to delete and limit the use of your data.
-. Right to the portability of your personal data in a machine-readable format, of common and structured use and to request us to transfer such data to another data controller.
-. The right to withdraw your consent unless we have other legal arguments for processing such data.
-. Right to refuse the processing of your personal data at any time in certain circumstances.
You can exercise your rights by contacting us by e-mail at
-. Direct marketing communications.
You can refuse at any time in the address or by clicking on the “unsubscribe” link, which is included in the communications we send you.
You have the right to file a complaint with the AEPD if you consider that your personal data has not been properly processed, although we recommend that you first consult us through our Data Protection Officer at

7.- Cookies.

The use of our website allows REFRIVAL to collect certain information considered personal data according to the Regulations (an identifiable natural person is one whose identity can be determined directly or indirectly by means of a name, an identification number, location data or an online identifier). For this reason, when you visit our website, we collect personal information through cookies installed on your computer. For more information you can consult our Cookie Policy section.


Under the protection of the applicable regulations on personal data protection, we respect your privacy and are committed to keeping your Personal Data safe, as well as to managing it in accordance with our legal obligations regarding privacy and security.
To this end we will have the necessary technical, physical and organizational measures in place to protect your Personal Data against misuse, destruction, loss, alteration, disclosure, acquisition, accidental, illegal or unauthorized access.

However, you are aware that security measures on the Internet are not impregnable and therefore we cannot be held responsible for unauthorized or unintentional access that is beyond our control.


REFRIVAL reserves the right to modify its Privacy Policy according to its criteria, due to a change in regulations or the practice of the organization. Such modifications will be published on this website, providing users with the necessary resources to access them. In any case, the relationship with the users will be governed by the rules foreseen at the precise moment when this website is accessed.

Privacy & Cookie Policy
When you visit our website, you may store information through your browser for specific services, usually in the form of cookies. You can change your privacy preferences here. Please note that blocking some types of cookies may affect your experience on our website and the services we offer.